Terms of Sale

Last updated: August 2025

Wholesale Only

All sales are wholesale and by full pallet unless stated otherwise.

Payment

Payment by bank transfer only: 50% deposit at order placement, 50% prior to shipment.

Lead Time & Availability

Lead times and availability depend on supplier stock. We will confirm schedule and pricing upon order confirmation.

Delivery & Freight

Miami local delivery only.
Outside Miami, the customer arranges freight and insurance.
Risk of loss transfers to the customer upon carrier pickup.

Pallet Configuration

Pallet configuration (case counts, packaging, and labeling) may vary by supplier lot.

Returns & Claims Policy (Wholesale – Pallets)

Summary: All pallet sales are final. Inspect on delivery and report any damage or shortages within 48 hours with photos and carrier notation.

1) Inspection & Delivery Notes

Please count and inspect pallets at delivery/pickup before signing the delivery receipt/BOL.
For any visible damage or shortage, write a clear notation on the BOL (e.g., “shrink wrap torn, corner crushed, 3 cases missing”) and take photos.
If damage is severe, you may refuse the affected pallet(s). Photograph and notify us immediately.

2) Claim Windows

Visible damage/shortage: Email us within 48 hours of delivery/pickup with photos and a copy of the notated BOL.
Concealed damage: Email us within 5 calendar days of delivery with photos and packaging kept intact.

3) Returns

All sales are final for pallet orders. Returns are not accepted for chemical/cleaning products once shipped, except where required by law or under a prior written agreement.
Exceptions (our error or verifiable manufacturer defect) require written pre-authorization (RMA) within the time windows above. Items must be unopened and in original packaging.
For authorized returns not caused by our error, Buyer pays return freight; a restocking fee up to 20% may apply.

International Orders – Manufacturer Defects

If a verifiable manufacturer defect is discovered after import, notify us in writing within 5 calendar days of delivery with photos, lot/batch numbers, and a description of the issue.
Cross-border returns are not accepted unless we issue a written RMA. Unauthorized returns will be refused.
Remedy (at our discretion): replacement on the next shipment or a credit for the defective items only. Our liability is limited to the net invoice price of the affected items.
Duties, taxes, customs, and local handling fees are non-refundable. Return freight is not covered unless the issue is solely our error and expressly pre-authorized in writing.
Customer must hold goods for inspection. If return is impractical, disposal must follow our written instructions; a disposal or destruction certificate may be required for credit.
Transit damage/shortage claims must be filed with the carrier, per the “Returns & Claims Policy”.

4) Freight, Risk & Title

For wholesale pallet orders where Buyer arranges transportation, transit claims must be filed with the carrier. We will assist with documentation when notified on time.
Risk of loss transfers to Buyer when freight is picked up by the carrier or delivered to Buyer, as applicable.

5) How to File a Claim

Email: sales@firstqualitydistributorservices.com

Order/Invoice number and delivery date
Photos of the pallet(s), packaging, labels, and the issue
Notated BOL/delivery receipt and itemized shortage/damage list

6) Remedy

Upon timely, complete documentation, our remedy—at our discretion—is replacement, credit, or partial refund for the affected items only. We are not responsible for indirect or consequential losses.

Governing Law: State of Florida (Miami-Dade County).

Contact

For questions about these terms: sales@firstqualitydistributorservices.com.